Find your place
at Itelo.

You'll be the first point of contact for customers reaching out via live chat. Your job is to respond quickly, resolve issues properly, and make every interaction feel handled — not just closed.

You'll manage inbound customer email queues on behalf of our clients, crafting responses that are accurate, on-brand, and genuinely helpful. Every email you send represents someone's business — you treat it that way.

You'll handle inbound and outbound voice calls on behalf of our clients. Your voice carries their brand — you handle every call with professionalism, patience, and a genuine intent to resolve.

You'll help customers troubleshoot and resolve technical issues with our clients' products and platforms. You make complex problems feel manageable — by understanding the issue properly and explaining the fix clearly.

You'll manage customer interactions across social media on behalf of our clients — responding to comments, DMs, and mentions with speed and brand accuracy. You're the brand's real-time voice in public and private channels.

You'll provide high-level support to senior leaders and founders at our client companies. You're a trusted operator — anticipating needs, managing priorities, and making sure your executive's time and attention go where they matter most.

You'll provide versatile support to client businesses — helping founders and teams stay on top of the day-to-day so they can focus on what matters. You're reliable, organised, and comfortable owning a wide range of tasks independently.

You'll support the smooth running of operational processes across client accounts and internal workflows. You execute tasks carefully, keep systems updated, and make sure nothing falls through the gaps.

You'll take a broader role in operational execution — not just completing tasks, but helping to sharpen the systems and workflows behind them. You're someone who notices when something could run better, and does something about it.

You'll provide structured operational and administrative support across client businesses. This is a cross-functional role — you'll work across different functions and tasks, keeping execution reliable and day-to-day operations on track.

You'll support the marketing and brand activities of our clients — handling content scheduling, asset coordination, campaign execution, and the operational work that keeps brands active and consistent across channels.

You'll be the dedicated point of contact for a portfolio of client accounts — building trusted relationships, monitoring account health, and making sure clients consistently see value from their partnership with Itelo. You own the relationship after onboarding.

You'll review user-generated content on behalf of our clients' platforms, ensuring it meets community standards and platform policies. You apply consistent, fair judgment — protecting platform integrity without losing sight of the human context behind each case.

You'll manage and grow online communities on behalf of our clients — engaging members, enforcing community norms, and creating a space where the right people feel welcomed and valued. You're visible, consistent, and genuinely interested in the people you're building for.

You'll take a senior role in maintaining safety and policy integrity across our clients' platforms. You investigate complex cases, identify systemic risks, and help build the frameworks that keep platforms safe at scale. This role requires experience, sharp judgment, and analytical rigour.