Terms of Service

Introduction

These Terms of Service outline the conditions under which Itelo provides services to its clients. By engaging with our services, you agree to these terms.

Services

Itelo provides outsourced support services including, but not limited to, customer support, virtual assistance, digital operations, client success, and moderation services.

Scope of services will be defined based on individual client agreements.

Client Responsibilities

Clients agree to the following:

• Provide accurate and complete information
• Ensure timely communication and feedback
• Grant necessary access to tools and systems required for service delivery

Payment Terms

• Pricing is agreed upon prior to engagement
• Payments must be made according to agreed billing cycles
• Failure to make payments may result in service suspension

Confidentiality

Both parties agree to maintain confidentiality of all sensitive information shared during the course of the engagement.

Data Protection

We handle all client data in accordance with our Privacy Policy and take appropriate measures to protect it.

Limitation of Liability

Itelo is not liable for indirect, incidental, or consequential damages arising from the use of our services.

Termination

Either party may terminate the agreement based on agreed terms. Any outstanding obligations must be fulfilled upon termination.

Modifications

We may update these Terms from time to time. Continued use of our services indicates acceptance of any updates.

Contact

For any questions regarding these Terms, please reach out to us directly.